The REIQ is committed to protecting the privacy
of all members and non-members who utilise our services. In order to ensure that
we are consistent in this approach, the REIQ has adopted a Privacy policy to comply
with the National Privacy Principles contained within the Privacy Amendment (Private
Sector) Act 2000. The
REIQ is the state's peak real estate industry body and takes its obligations under
the Privacy Act seriously. This policy is written to ensure that we respect and
keep safe all the personal information you may provide to the REIQ in any transaction
you have with us. We
only collect information from you that is necessary for what we do. For example,
when you apply for membership, we will be asking you for your name, address and
personal contact details so that we can ensure that we provide quality service
that includes keeping you updated on industry related issues. We may use the information
you provide to us to help improve the services we offer and to measure the interest
shown in our services. The REIQ undertakes to only collect information
by lawful and fair means. This means we will never be unreasonably intrusive. The
REIQ monitors the REIQ website and member and non-member usage. This enables us
to make improvements to our site and provide better on-line services to our members. The
REIQ will provide all members and non-member clients the opportunity to "opt-out"
of receiving promotional material either electronically or in hard copy. "Opt-out"
forms will be included on all applications, enrolment forms and change of address
notifications. Personal
information is collected for the purpose of processing membership applications,
enrolment in training courses, ordering of stationery and Realworks form impressions,
processing advertisements for the REIQ property magazines, responding to your
web enquiries, sending our promotional material on services, conferences and other
functions, employment applications and processing of payments. The REIQ
does not provide any other commercial organisation personal details on any individual
member or non-member. The
REIQ endeavours to ensure that all data collected is accurate and well maintained.
All computer access is password controlled and the REIQ has a policy to deal with
security of information to ensure maximum protection of our member's personal
details. Any member or
non-member who has furnished personal details to the REIQ will have the right
to seek out the information we hold on them. The REIQ undertakes to respond to
any member/non-member enquiry regarding what information we hold, how we use it
and where or how it is disclosed. Anyone who has provided personal information to
the REIQ may access this information and issue corrections if necessary. The REIQ
undertakes to ensure that any amendments to information are actioned in a timely
and efficient manner. In most cases, you will be asked to verify your identity
prior to personal information being disclosed. This ensures that information is
only provided to the correct person and that the privacy of others is not undermined.
All requests for information will be dealt with in a confidential manner and requests
for access will in no way effect any commercial arrangements that may be in place
between yourself and the REIQ. Wherever
practicable, the REIQ will allow any individual to seek out and obtain information
in a confidential manner and without the need to identify themselves. Our aim is to ensure that we treat
all personal information with respect and care. However, should you have a complaint
that relates to how we have collected or used the information you have provided
on yourself, we would like the opportunity to remedy the problem. The REIQ
has a complaints register for this purpose, and all privacy complaints will be
dealt with in a timely manner. Should you have a complaint, please address it
to the General Manager, REIQ at 21 Turbo Drive, Coorparoo DC, QLD 4151. In the
unlikely event that the matter cannot be resolved between the REIQ and an individual,
then the matter should be referred to the Office of the Federal Privacy Commissioner.
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